Last Updated: MAY 2026

Short Sale Cooperative ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and SMS text messaging programs.

1. Information We Collect When you interact with us or use our Pilot portal, we may collect personal information such as your name, email address, phone number, and property-related details necessary to provide our short sale services.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services and the Pilot portal. 
Send you operational updates, one-time passwords (OTPs), and account-related notifications.
Communicate with you directly for customer support.
Send you internal marketing communications about Short Sale Cooperative services (you may opt-out of these at any time).

3. SMS Data and Information Sharing

We take your privacy seriously. Short Sale Cooperative does not sell, rent, or share your personal information, including mobile phone numbers and SMS opt-in consent data, to any third parties, affiliates, or partners for their marketing or promotional purposes. We may only share your information with trusted third-party service providers (such as Twilio) strictly for the technical purpose of delivering our own communications to you, or when required by law to comply with legal obligations.

4. Data Security

We implement reasonable security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Choices and Opting Out

SMS Messages: You can opt-out of receiving SMS messages from us at any time by replying "STOP" to any of our texts.

Emails: You can unsubscribe from marketing emails by clicking the "unsubscribe" link provided in those communications.

6. California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

7. Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older.

8. Contact Us If you have any questions regarding this Privacy Policy, please contact us at:

Email: hello@shortsale.co
Phone: (800) 704-6411